Managed Limited Benefit Plan - Patient Advocacy Program

We understand the “ins and outs” of the healthcare and insurance worlds. And we know how to get things done. Health Advocate makes it easy and simple to get help.

• We take the time to listen to you
• We find the best answers for you
• We make the necessary follow-up arrangements
• We make sure you obtain the best possible services
• We act quickly and efficiently
• We're always on your side!

USNow Health Advocacy is here to assist each and every member in getting the most out of their healthcare benefits. Our USNow Health Advocates provide independent, trusted and expert assistance to members wherever and whenever they need it, helping them efficiently and effectively resolve healthcare matters affecting their lives.

At the core of our service, a "Personal Health Advocate" is assigned to serve each member when he/she first accesses our services. The Personal Health Advocate is typically a registered nurse, experienced in the medical delivery system and case management services and knowledgeable of the intricacies of healthcare. They stay with the case to its conclusion, working with and supported by physicians and a team of customer service professionals who are experts in health insurance and benefit matters.

Members can contact their Personal Health Advocate at any time about any clinical or benefit related administrative issues. The Personal Health Advocate will also help coordinate care among carriers, programs, case managers, physicians and medical institutions, and can also help members access needed health related services not covered under their medical benefits.